Cherwell ticketing system offline

Incident Report for Missouri S&T IT Services & Systems

Resolved

This incident has been resolved.

Posted Jul 31, 2024 - 15:10 CDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 31, 2024 - 15:05 CDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 22, 2024 - 13:52 CDT

Update

Cherwell is operational. If you have difficulty with the service we recommend clearing the cache in your browser.

Posted Jul 22, 2024 - 13:51 CDT

Update

Outage has been confirmed to be due to global CrowdStrike outage: https://www.google.com/search?q=crowdstrike+outage

Posted Jul 19, 2024 - 08:47 CDT

Identified

The issue is being investigated by the hosting vendor for the software.

Posted Jul 19, 2024 - 08:08 CDT

This incident affected: IT Help Ticket System (Cherwell).